Your Absolute Right to Data Privacy & Deletion

At Your Ganesha, we hold your personal inquiries, spiritual dilemmas, and astrological data in sacred confidence. You maintain full ownership of your data at all times. You have the unequivocal right to request the complete and permanent deletion of your account, birth chart records, and reflection history from our servers.

1Scope of Data Subject to Deletion

When you submit a data deletion request for Your Ganesha (accessible via our mobile application and yourganesha.com), the following categories of data are queued for permanent purging:

Account & Authentication Records

Your registered mobile telephone number, full name, email address (if supplied), profile preferences, and authentication credentials.

Astrological Birth Details

Your date of birth, precise time of birth, place of birth (city/country), latitude, longitude, and all calculated planetary or horoscope configurations.

Spiritual Guidance & Reflection History

All questions asked, spiritual insights received, saved reflections, private notes, and interaction timestamps.

Device Tokens & Analytics Identifiers

Firebase Cloud Messaging (FCM) push tokens, device model identifiers, and temporary session tokens associated with your account.

2How to Request Data Deletion

We offer two simple, transparent methods to request account and data deletion:

Method A (Recommended)

Direct In-App Deletion

If you have the Your Ganesha app installed on your smartphone, you can trigger automated deletion directly from your account settings:

Open the Your Ganesha application on your mobile device.
Tap the Profile / Account icon located in the navigation bar.
Navigate to Settings > Privacy & Security.
Tap on "Delete Account & Data".
A one-time security OTP will be sent to your registered phone number to verify ownership.
Confirm your deletion. Your account will be immediately signed out and scheduled for permanent purge.

Method B (Direct Email)

Email Request to Privacy Support Desk

If you have uninstalled the application, lost access to your device, or prefer manual verification, you can submit an email request:

Send an email to: Info@yourganesha.com
Subject line: "User Data Deletion Request - Your Ganesha"
Include your registered Mobile Phone Number (with country code, e.g. +91) and full name so our compliance team can verify account ownership.
Our Data Protection team will acknowledge your request within 24 to 48 hours and complete data erasure within 7 business days.

3Deletion Timelines & Lifecycle

We adhere to a rigorous data sanitization lifecycle to ensure no residual personal data remains:

Phase 1: Immediate Session Termination (Within 1 Hour)

Active authentication tokens are immediately invalidated. The account is permanently disabled and cannot be accessed by anyone.

Phase 2: Production Database Purge (Within 48 to 72 Hours)

All personal phone numbers, birth charts, saved reflections, and guidance logs are permanently deleted from live production databases.

Phase 3: Encrypted Backup Overwrite (Within 30 Days)

Encrypted archival snapshots and server backup cycles naturally expire and overwrite residual data within a maximum retention window of 30 days.

4Data Retention Exceptions Required by Law

In compliance with statutory, taxation, and legal regulations in India (including the Information Technology Act and Goods & Services Tax provisions), certain minimal records cannot be immediately destroyed:

Financial & Statutory Transaction Records

Payment gateway transaction identifiers, recharge invoice amounts, and GST receipts must be archived strictly for auditing and tax compliance. Crucially, these financial records are completely dissociated and stripped of all personal reflection inquiries, chat logs, and astrological birth details.

5Irreversibility of Deletion

Please note that data deletion is final and irreversible. Once your data is deleted:

You will lose access to all previous reflections, saved horoscopes, and guidance history.
Any remaining unused consultation wallet credits are permanently forfeited upon account termination (please refer to our Refund & Cancellation Policy prior to submitting your deletion request).
If you choose to use Your Ganesha in the future, you will need to register as a new seeker and re-enter your birth details.

6Contact Our Data Protection Officer

If you have any questions, clarifications, or special requests regarding data deletion, your personal information, or our security practices, our dedicated team is at your service:

Your Ganesha — Privacy & Data Protection Desk

Email: Info@yourganesha.com

Website: https://yourganesha.com

Typical Response Time: Within 24 to 48 business hours.

User Data Deletion Policy